Support

A custom post is only valuable if it is supported when production needs it.

Maintenance keeps True Precision available for questions, updates, license support, and practical help when your shop needs the post to keep working.

Delivery Package

Typical packages are supplied through a simple installer executable and include the TPPOST dispatcher, machine-specific executable post, matching configuration, Workbench GUI, license tools or license file, setup notes, and an easy-to-understand hyperlinked PDF user guide.

License Support

Permanent licenses are supported through floating server or node-lock workflows. The License Server Manager GUI helps manage server status and support tasks. Active maintenance covers server changes, computer changes, and emergency time-limited node-lock licenses when needed.

Direct Help

Maintenance customers receive unlimited email and phone support for the covered post. You work with the person who understands the post and the machining problem.

Support bundles

Support files are collected automatically.

The TPPOST Workbench and License Server Manager include support bundle features that create a folder containing the debug files True Precision needs for review. This reduces the back-and-forth that normally happens when a shop is trying to explain a posting or license issue.

Workbench Support Bundle

Collects posting-related output, listing, status, and diagnostic files for the selected TPPOST client installation.

License Server Support Bundle

Collects license-server configuration, status, log, and diagnostic files needed to review floating-license behavior.

Proof process

Built around real machine behavior.

A good post is not just about producing clean-looking G-code. The output has to match the machine, control, setup method, programmer expectations, and production safety requirements.

True Precision reviews TPPOST output through production-style programs, real NC programming support experience, diagnostic files, and machine simulation when appropriate.

Machine reviewMachine manual, control documentation, axis layout, options, and shop preferences.

Program reviewRepresentative CAM output, expected NC examples, and difficult part cases.

Output reviewNC code, listing reports, warnings, limits, and controller-specific behavior.

Production supportCorrections and updates when real work exposes a practical issue.

Support is practical, direct, and post-specific.

Send the machine details and the problem. True Precision will help determine whether it is setup, CAM input, post behavior, licensing, or controller output.

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